We offer a 100-Day Money-Back Guarantee on all orders. If you’re not satisfied with your purchase, you can request a return or refund within 100 days of the purchase date. For eligibility details, visit our Return Policy.

Orders shipped to an incorrect address provided at checkout are not eligible for a refund or free reshipment unless you notify us of the address change within 24 hours of placing the order. For more details, visit our Shipping Policy.

Orders are processed within 24-72 hours and delivery typically takes 5-10 business days depending on your location. Once your order ships, you’ll receive a tracking number to follow its journey.

Once your order ships, you’ll receive a tracking number via email. Use this to follow your order’s progress from our warehouse to your doorstep. You can also visit our Track Your Order page for real-time updates on your shipment status.

If your order hasn’t arrived after the 5-10 business day window, please contact our customer service team at support@swagpups.com. Delays may occur due to carrier issues or customs clearance, but we’ll do our best to assist you.

No, we offer free shipping on every order. There are no hidden fees or extra costs associated with delivery.

Yes, products can be returned even if they’ve been used, but they must be in their original quality and free from significant damage or excessive wear. For full details on eligibility and the return process, please visit our Return & Refund Policy. If your product is defective or damaged, contact our customer service team to arrange a replacement or refund.

For product-specific questions, please refer to the FAQ section on the product page. If you don’t find the answer there, our team is happy to help—contact us via email or through our Contact Form.